terms and conditions of purchase and sale of products
B2W – Companhia Digital, headquartered at Rua Sacadura Cabral, 102 – Parte, Rio de Janeiro/RJ, CEP 20081-902, CNPJ: 00776574/0006-60, State Registration: 492.513.778, hereinafter referred to simply as Americanas.com, and , on the other hand, the Americanas.com customer, qualified at the time of purchase of Americanas.com products, hereinafter referred to simply as Customer.
Considering that Americanas.com sells national and/or imported products and services over the internet;
Considering that Americanas.com provides a channel for the sale of products and services from partners headquartered in Brazil (“Marketplace” and “Partner Marketplace”, respectively);
Considering that Americanas.com provides a channel for the sale of products from partners headquartered in international territory (“Americanas Mundo” and “Parceiro Americanas Mundo”, respectively);
Considering the Customer’s interest in purchasing the products and/or services offered by Americanas.com and its Marketplace Partners and/or Americanas Mundo Partners (“Partners”) in their internet sales channels (“Products”);
The purpose of this agreement is to establish the general conditions for the use and purchase of products and services by the Client through the Americanas.com websites (www.americanas.com.br) (“Websites”).
1. confidentiality
1.1. It is Americanas.com’s responsibility to preserve the confidentiality of all data and information provided by the Customer in the purchase process. The site’s security is audited daily and guaranteed against hackers, through the “Site Blindado” seal.
1.2. The Client, in turn, undertakes not to provide their passwords for accessing the Websites to third parties, as well as to take reasonable steps to keep their information confidential. If the Client identifies and/or suspects that third parties have had access to their passwords, the Client undertakes to notify Americanas.com so that the appropriate measures can be taken.
1.3. By filling out the registration, the Client declares that the information identifying him is true, accurate and complete, as well as being aware that any falsehoods may subject him to criminal and civil liabilities, in accordance with Brazilian law.
1.4. The Client expressly authorizes that their information and personal data be shared by Americanas.com with the other companies that are part of the economic group and authorities, as necessary for the purchase process and compliance with current legislation.
1.5. Your information will also be shared with the Exchange Agent, to the extent necessary for the latter to carry out foreign exchange transactions for the purchase made via Americanas Mundo Partner, in accordance with current legislation.
2. customer service (sac)
2.1. The Customer has this service to resolve their doubts, resolve any requests or complaints regarding their order or any content made available on the Websites. The SAC can be activated by telephone, form on the Website or by sending an e-mail to customer service.acom@americanas.com, all made available at our “Service Center” (SAC).
2.2. If the contact with the SAC refers to Products sold and delivered by Marketplace Partners and/or Americanas Mundo Partners, such Partners will be solely responsible for solving doubts, any requests or complaints regarding your order or any content made available by it on the Websites, being Americanas.com exempt from any responsibility in this regard.
3. delivery policy
3.1. The deadline for delivery of the Products is informed during the purchase procedure, being counted in business days. Product deliveries are made from Monday to Friday, from 8:00 am to 10:00 pm. Exceptionally, some Product deliveries may take place on Saturdays, Sundays and holidays.
3.2. The verification of the adequacy of the Product’s dimensions is the sole responsibility of the Customer, who must ensure that they are in accordance with the spatial limits of the elevators, doors and corridors of the delivery location. The assembly or disassembly of the Product, transportation by stairs and/or doors and windows, or lifting of the goods will not be carried out.
3.3. Up to three delivery attempts will be made at the location informed by the Customer, on alternate days, with an interval of up to 48 hours between one delivery and another. It is essential that, at the address informed, there is a person authorized by the buyer, over 18 years of age and responsible, carrying an identification document to receive the goods and sign the delivery protocol. If there are three unsuccessful delivery attempts, the Customer understands and accepts that the order will be returned to the Americanas.com Distribution Center.
3.4. After finalizing the order, it is not possible to change the method of payment and/or the delivery address, request an advance or even the priority of delivery.
3.5. The delivery period informed during the Product purchase procedure takes into account the stock, the region, the invoice issuance process and the preparation time of the Product. Every time the order’s delivery status is updated, the Americanas.com system automatically sends alert emails to the Customer.
3.6. The shipping cost of delivery is calculated based on the delivery location, weight and dimensions of the Product.
3.7. Americanas.com does not authorize the carrier to:
Enter the domicile where the Product will be delivered;
Deliver the Product by alternative means (example: lifting the Product through the window);
Perform installation or maintenance of Products;
Open the Product packaging;
Carry out delivery to an address different from the one on the invoice and/or (invoice);
Deliver the Product to a person under the age of 18 or without identification document.
3.8. Americanas.com is not responsible for the retention of goods at the Treasury Department – SEFAZ when this is exclusively due to the customer’s pending issues, and it is therefore necessary for the customer to appear at the tax office so that the goods are properly released, considering that in these In these cases, information regarding releases and payments is only passed on to interested parties.
3.9. The rules set forth in items 3.1 to 3.8 are also applicable to Products sold and delivered by Marketplace Partners and Americanas Mundo, except where the Partner’s delivery policy expressly provides otherwise.
3.10. For all purposes and effects, the Americanas Mundo customer will be considered as an importer of the Product and solely responsible for the international purchase made, considering that Americanas.com only provides its platform for intermediation and carrying out the business.
3.11. In addition, the Client understands that the Americanas Mundo Partner is fully responsible for the Products made available on its Websites and their respective characteristics, as well as for arranging for the shipment of such Products in a timely manner and in compliance with Brazilian international trade laws, among others that apply.
4. right to regret
4.1. The Customer will be entitled to exercise the right to withdraw from the purchase, with the purpose of returning the Product, in which case the following conditions must be observed: The period for withdrawing from the purchase of the Product is up to 7 (seven) calendar days, at from the date of receipt; · In case of withdrawal from the purchase, the Product must be returned to Americanas.com in the original packaging, accompanied by the invoice (invoice), the manual and all its accessories
4.2. The Customer must request the return through the Customer Service (SAC) or directly in the Control Panel, under the topic “cancel order”. Expenses arising from the collection or postage of the Product will be borne by Americanas.com or by the Partner.
4.3. Upon arrival of the Product at the Distribution Center, Americanas.com will verify that the above conditions have been met. If so, it will provide a refund for the full amount of the purchase.
4.4. For purchases with a credit card, the card company will be notified and the chargeback will occur on the next or subsequent bill, at once, regardless of the number of installments used in the purchase. The reimbursement period, and also the collection of the remaining installments after the full refund of the Product value on the Customer’s credit card made by Americanas.com, is the exclusive responsibility of the card company. In the event of collection of future installments by the card company, the Customer will not be encumbered, since Americanas.com, as mentioned above, reverses the full amount of the Product in a single time, with the credit for the refund granted fully by the card company in the billing invoice subsequent to the month of cancellation.
4.5. For purchases paid with bank slip or debit account, the refund will be made by bank deposit, within 10 (ten) business days, only in the buyer’s checking account, which must be individual. It is necessary that the CPF of the current account holder is the same as that stated in the order (Customer’s CPF). If the buyer does not have a checking account that meets the aforementioned conditions, a Payment Order will be sent, within the same period, in the name of the purchaser. It can be redeemed at any Banco Itaú branch, upon presentation of an identity document and CPF.
4.6. For purchases with vouchers or any other form of payment, it is possible to receive a voucher in the same amount as the purchase, except for orders paid with Caixa Minha Casa Melhor and Móveiscard. In case of cancellation of the voucher, the refund will be made using the same payment method chosen in the purchase process.
4.7. Americanas.com disclaims the obligation to cancel any Product that does not meet the requirements listed in this device.
5. exchanges and returns policy:
5.1. All occurrences involving exchange or return will be attended to as provided for in the Consumer Defense Code.
5.2. The Customer must request the exchange or return through the Customer Service (SAC) or directly in the Control Panel, under the topic “cancel order”. Expenses arising from the collection or postage of the Product will be borne by Americanas.com or by the Partner.
5.3. The Product must be returned to Americanas.com in the original packaging, accompanied by the invoice (invoice), the manual and all its accessories.
5.4. Upon arrival of the Product at the Distribution Center, Americanas.com will verify that the above conditions have been met. If so, it will arrange for the refund or exchange of the Product in accordance with the request made by the Customer.
5.5. Exchange of Products purchased through the Móveiscard and Minha Casa Melhor Program: products paid for with Móveiscard and Minha Casa Melhor cards can only be exchanged for identical ones, subject to availability in stock. In case of cancellation of the purchase, Caixa will be notified. The refund of amounts paid is under the responsibility of this institution.
5.6. Americanas.com disclaims the obligation to respond to requests for exchange or return of any returned Product without the Customer Service sector being notified, or in cases of direct request at the Control Panel, after the deadline or in the absence of accompanying items/accessories.
5.7. In the case of offers of Products sold on Americanas Mundo, as it is an import relationship, the services related to technical assistance, warranty or Product exchange policy may vary according to the respective Americanas Mundo Partner.
6. payment methods accepted:
6.1. Cash payment: Ame Digital; Bank slip; Debit into account; Credit card; Vale Compras Caixa Card – Minha Casa Melhor; Caixa Móveiscard;
6.2. Payment in installments: Ame Digital/Credit Card.
6.3. For credit card payments, the order will be subject to approval by the credit card company. The information contained in the registration is subject to confirmation, which can be requested by Americanas.com by email.
6.4. The Customer may purchase the voucher after canceling an order placed on the Americanas.com website, or also when being given a gift. The voucher will have its value converted into purchases on the Website.
6.5. The Customer accepts and acknowledges that the voucher expires one year after the date of receipt and is identified by the buyer’s CPF, which prevents its use by third parties.
6.6. If the value of the voucher is less than the purchase, the Customer may pay the difference only by credit card. If the value of the voucher is greater than the purchase, the Customer may use the difference in other purchases on Americanas.com.
7. delivery times and payment method
7.1. Purchases paid by credit card: the deadline for delivery is considered from the verification of registration data and confirmation of payment by the card company. Confirmation is carried out within two calendar days, and in case of registration discrepancy, Americanas.com will contact the buyer.
7.2. Purchases paid by bank slip: the deadline for delivery is considered from the confirmation of payment by the bank. Confirmation is made within three business days of payment.
7.3. Purchases paid by direct debit: the deadline for delivery is considered from the confirmation of payment by the bank. Confirmation is carried out within two calendar days.
7.4. Purchases paid by voucher: if the value of the voucher is greater than or equal to the purchase value, the deadline for delivery is considered from the confirmation of payment, which occurs within 72 hours; if the value of the voucher is less than the purchase amount, the difference can only be paid by credit card and the delivery period starts to run after the payment is approved by the card company.
7.5. The prices of Products sold on Americanas Mundo will be published in Reais and are subject to exchange variations while the Products are available for sale, which is why the value of the offer of the Products may be constantly updated on the respective advertisement page, without prior notice. Once the purchase transaction has been successfully completed, the amount will not change.
8. term of office
8.1. In the case of purchases of Products from Americanas Mundo, in which Americanas.com acts as an intermediary for a purchase between the Customer and the Americanas Mundo Partner, the Customer, by accepting this Agreement, grants, irrevocably and irreversibly, to Americanas .with specific powers to carry out the competent exchange operation pursuant to art. 117 of Circular 3.691/13.
8.2. Americanas.com will act, pursuant to Resolution 3,954/11, 8th, IX and 9, III, sole paragraph, as exchange correspondent for BEXS Banco de Câmbio S/A, CNPJ: 13.059.145/0001-00.
9. offers
9.1. Offers can be found on the main page of the Americanas.com website and in the list of departments. However, an offer may be withdrawn from the website when Products in stock are depleted and replacement is not possible with our suppliers and/or Partners.
9.2. The Customer must carefully read the regulation of each offer before closing the purchase. In case of doubt, the Customer must contact our Customer Service Department (SAC).
9.3. In the case of offers for Products sold on the Marketplace or Americanas Mundo, the Customer hereby acknowledges that Partners are solely responsible for all information made available in the Product announcement, including but not limited to the title, description, images, price, deadlines Of delivery.
10. products advertised in the American world:
10.1. The Customer declares to be aware that some indications on the packaging, manuals and/or on the Product label may be in another language, and the Customer is responsible for taking all necessary measures to accurately understand the operation or use of the imported Product, being It is solely responsible for verifying all the terms of the offers made available by the Americanas Mundo Partner.
10.2. In purchases made at Americanas Mundo, the Customer declares and agrees that: (i) it will be the importer of the Product in Brazil; (ii) the product is being imported for its own use, without the purpose of resale and/or distribution; (iii) is solely responsible for verifying all conditions applicable to the imported Product; (iv) assume responsibility and risks for any nonconformities found in the imported Product; (v) will import the Product in accordance with the laws and regulations of Brazilian law and in compliance with Americanas.com policies; (vi) will assume responsibility for all costs related to importation, as well as any extraordinary costs arising from importation or inspection by Brazilian public bodies during the process of nationalization of the Products; (vii) will carry out all types of consultations necessary to certify the legality of the imported Product; (viii) provide all necessary authorizations, information and documents, as required // by regulatory bodies in Brazil; and (ix) is aware that delivery times may be affected due to the process of importing and regularizing the Product in the national territory, according to the processes detailed in the previous items.
10.3. The client also declares that the number of its Individual Taxpayer Registration (CPF) is valid and able to carry out exchange operations regulated by current legislation, in particular, Circular 3.691/2013 of the Central Bank of Brazil.
11. extended warranty
11.1. The Extended Warranty covers the repair of a Product or even the replacement of the damaged device with a new one, without any additional cost to the consumer. It is an optional service for the Customer, which must be purchased at the time of purchase and becomes effective, automatically, on the day following the expiration of the manufacturer’s warranty. The general conditions of use of the service are the responsibility of the insurer.
12. product characteristics and health risk
12.1. Before purchasing a Product, the Customer must carefully read the description of use and handling on its page, as well as the indication of age group. In case of doubt, you should contact the Customer Service Department (SAC).
13. act of God and Force Majeure
13.1. Neither party will be liable to the other for any failure or delay in fulfilling the obligations contained in this agreement caused by acts of God or force majeure.
14. forum
14.1. The Customer’s domicile is elected to settle any disputes regarding this contract.